FAQ

Are the products authentic? 
We guarantee that all products that we carry in Men's Wear Asia are authentic and sourced directly from the supplier - Andrew Christian USA, Groovin' Thailand and Brickell Men's Products USA

Why does the items comes in transparent bag packaging?
Items are packed in transparent bags to reduce shipping cost as cost of shipping is based on volume metric. 

How do you ship my order?
For your privacy purpose, we ship your orders by Pos Laju (in standard Pos Laju packaging) for shipments within Malaysia and EMS (Flexipack International) for international shipments.

How long will the delivery take?
Your orders are usually shipped within 3 working days (Monday - Friday) upon payment received. However, we have no control over the postal services and therefore can not guarantee how long deliveries will take. In most cases, deliveries within Malaysia usually reach within 3 working days (Monday - Friday) of shipping. While delays are uncommon, on occasion there can be delays of up to 7 days. For international shipping, the estimated delivery is approx. 15-20 working days depending on country and the speed of customs clearance in your country. 

Do I have to pay any taxes and duties for my order?
Any import duties imposed by Customs in the recipient's country is the responsibility of the recipient. Custom agencies may occassionally list import taxes and duties as "additional postage fee". 

How do I track my order?
Upon shipment of your purchase, we will provide you with a shipment number which you can track and trace your shipment. Tracking results may take up to 24 hours to update from the time of shipment. 

What payment methods do you accept?
We accept credit card and debit card payment (via Paypal) and bank transfer. However, we encourage our customers to pay by PayPal as it’s a secure way to make payment as no credit card information is released to us. PayPal also offer Buyer’s Protection at no extra cost, which protects you in the event your purchased item does not reach you or the item is significantly different from what we have described. For more information, visit www.paypal.com.my

For payments by bank transfer, purchases will be shipped after the bank transfer appears in our bank account.

Why are some of Andrew Christian products made in China or Thailand?
Andrew Christian products are made in USA, in the Andrew Christian Glendale California studio and factory but the materials are purchased overseas (China, Thailand..etc). Due to international shipping laws and regulations, Andrew Christian is required to place made in Thailand or China on the tag of material that is being used to make the product. 

When is Men's Wear Asia opening a physical store in Malaysia?
We intend to remain as an online store as it allows us to provide a 24 hours, 7-days a week service at substantially lower cost compared to traditional bricks and mortar retailers who have to operate physical stores with high rental, salaries and other overheads. As we don't have these overheads, we do not need to charge the same high margins they require in order to sustain their businesses.